• 1. How do I place an order?

• 2. What type of product is suitable for me?

• 3. Why can't I find a product I previously ordered?

• 4. I don't have a credit card: can I pay cash on delivery or by bank transfer?

• 5. I made a mistake ordering a product: how do I cancel an order?

• 6. How do I collect points? 

Frequently asked questions about online product availability

1. Visit the website: you can choose the category of products that interest you from the menu. Choose what to buy by clicking "Add to cart".
2. Add the item to the cart and click "Proceed to Checkout".
3. Enter your details and delivery address for your order, choosing the shipping method.
4. Choose the payment method.
5. Confirm your order.
6. We receive payment authorization.
7. The item is packed.
8. The item is picked up by the courier and delivered to the customer.
9. You are satisfied and we are happy!

2. What type of product is suitable for me?

If you don't know which product is right for you, consult the "Hair Type" page and check your hair type. All products have the number and letter of the hair type for which they are most suitable.

3. Why can't I find a product I previously ordered?

It may happen that a product is temporarily unavailable: you can send us an e-mail to info@afroricci.com for information. Otherwise, wait a few days and return to the website to check availability.

4. I don't have a credit card: can I pay cash on delivery or by bank transfer?

Yes, you can pay by bank transfer and cash on delivery. If you pay cash on delivery, there is a supplement of €3.00.

5. I made a mistake ordering a product: how do I cancel an order?

No problem: write to rossella@afroricci.com indicating the name you used to place the order and the order number. If the order has already been shipped, it will no longer be possible to cancel it. If you wish to return the products, we recommend that you carefully read the terms and conditions of sale here.

How to check product availability online

Online product availability is one of the most important aspects for those who buy quickly and consciously. In this FAQ section, you will find clear answers on how to check stock, interpret availability statuses, and understand if an item is truly purchasable at that moment. The information provided helps avoid unnecessary waits and make choices with greater confidence. When a product is available, you can proceed with the order in a few steps; if it is not, you will find useful indications on possible alternatives, restocking times, and how to update the product page.

Why availability can change during the day

Online product availability can vary even during the same day, especially for highly requested items or those subject to temporary offers. Stock levels are updated based on received orders, incoming shipments, and any warehouse variations. For this reason, a product may be available in the morning and no longer available a few hours later. This dynamic is normal in digital channels and does not necessarily indicate a problem. Regularly checking the dedicated page and carefully reading the product information allows for a more precise overview and enables action at the right time.

What to do if the product is not available

If online product availability is not immediate, there are still several useful solutions. You can check if there are similar variants, sizes, colors, or alternative models, or see if new availability is expected soon. In many cases, the product page provides details on restocking times or any future updates. If you are particularly interested in the item, it may be helpful to save the page or contact customer support for more precise information. This way, you stay updated and can calmly evaluate the best choice, without missing important opportunities.

Update times and assistance for online purchases

Another common question concerns the update times for online product availability. Updates are not always instantaneous, as they depend on warehouse systems, order processing, and synchronization with the platform. Therefore, it is advisable to consider stock information as a reliable but constantly changing reference. If you need confirmation before purchasing, customer assistance can offer clarification on availability, timing, and possible solutions. Transparent and prompt communication helps reduce errors, improve the purchasing experience, and choose the most suitable product for your needs with greater peace of mind.

How to correctly read stock information

To properly interpret online product availability, it is important to carefully read all the information present on the product sheet. Expressions such as “available,” “sold out,” “coming soon,” or “last pieces” have different meanings and influence the type of action to take. “Available” indicates that you can purchase immediately, while “coming soon” signals a possible restock. Checking shipping and delivery details also helps understand if the product is ready to be shipped or if it requires additional time. Knowing these signals makes the purchasing experience simpler, clearer, and more reliable, especially when looking for specific or highly requested items.