Terms and Conditions of Purchase

Commercial Conditions

Online Sales Contract

www.afroricci.com and any linked subdomains

Seller Identification

The goods covered by these general conditions are offered for sale by individual company Edun Alice Sumbo, with registered office in Milan Via Giovanni Rotondi,8  20145 Milan, email shop@afroricci.com, registered with the Chamber of Commerce of Milan under no. MI-2034888 of the Register of Companies, tax code DNELSM74S47Z135D, VAT number 08579030969, hereinafter referred to as "Seller".

1. Definitions

1.1 The expression "online sales contract" or "contract" refers to the sales contract relating to the Seller's tangible movable goods, stipulated between the Seller and the Buyer within the framework of a distance selling system through electronic means, organized by the Seller.

1.2 The expression "Buyer" refers to the natural person who makes the purchase, as per this contract, for purposes not related to any commercial or professional activity performed.

1.3 The expression "Seller" refers to the entity identified above, or the entity that sells the goods through the website indicated in the following article.

2. Object of the Contract

2.1 Through this contract, the Seller sells and the Buyer purchases remotely, via electronic means, the tangible movable goods presented and offered for sale on the website www.afroriccikids.it and other linked subdomains.

2.2. The products referred to in the preceding point are displayed, with specific and detailed indication of their characteristics, in the dedicated section within the web portal accessible at: https://www.afroricci.com/it/categorie/prodotti/ and other linked subdomains.

3. Method of Contract Conclusion and Acceptance of General Conditions

3.1 The contract between the Seller and the Buyer is concluded exclusively via the Internet through electronic means at a distance, by the Buyer accessing the web address www.afroriccikids.it and other linked subdomains, where, by following the procedures indicated therein, the Buyer formalizes the purchase of the goods referred to in point 2.1 of the previous article. The Buyer is aware that to access the website www.afroricci.com, an Internet connection is required, the costs of which are borne by the Buyer according to the terms established by their connectivity provider.

3.2 These general conditions are valid from the day of conclusion of this contract and may be updated, integrated, or modified at any time by the Seller, who will communicate this through the pages of the www.afroricci.com website, and such updates/modifications and/or integrations will be effective for future purchases.

3.3 These general conditions of sale must be examined "online" by the Buyer before completing the purchase procedure. The submission of the purchase order confirmation, therefore, implies full knowledge and integral acceptance thereof.

3.4 Acceptance of the terms of sale must be expressed through the punctual completion of the registration form by the Buyer – whose personal data are processed according to the methods indicated in the Privacy Policy following acceptance of the "Terms and Conditions of Sale" and the submission of the purchase form completed by the system after adding the selected products to the electronic cart. Before the final submission of the order, the Buyer will be invited to check the contents of the cart, with a summary showing the details of the ordering party and the order, the price of the selected goods, any shipping costs, and any additional accessory charges, the payment methods and terms, the address where the goods will be delivered, and the order processing. Once the delivery address is confirmed in the appropriate pop-up, it will not be possible to change it.

3.5 The Buyer, by confirming the Order by clicking on "Conclude order", declares to have knowingly accepted the content and conditions of the Order in question and, in particular, these Purchase Conditions, the prices, volumes, characteristics, quantities and delivery times of the products offered for sale and ordered by the Buyer, as well as the payment conditions, declaring to have read and accepted all the information provided by him pursuant to the aforementioned regulations, also acknowledging that the Seller is not bound by different conditions unless previously agreed in writing.

3.6 As soon as the Seller receives the order from the Buyer, he will send a confirmation e-mail for the received order or display a web page confirming and summarizing the order, which also includes the data referred to in point 3.4. The confirmation e-mail will then indicate: the order number, the purchased products, and the delivery address, as well as other information related to the order in processing.

4. Purchase Methods and Sale Prices

4.1 The products, prices, and sales conditions present on the Site - within the limits of their availability - do not constitute a public offer to the consumer; therefore, they must always be considered indicative and subject to express confirmation via e-mail by the Seller upon successful payment, which constitutes acceptance of the purchase order.

4.2 The prices of the products offered for sale on the Website www.afroricci.com and other linked subdomains are indicated in Euro and are the prices in force at the time the Buyer submits the Order. The Seller may change the sales prices of the products at any time and without prior notice. However, this change will be communicated to the Buyer before any Order is submitted.

4.3 Product prices include VAT, but do not include shipping costs. Shipping costs vary depending on the shipping method and destination selected by the Buyer at the time of submitting the Order and are displayed in the Order summary before the Buyer is asked to confirm the Order. Please refer to article 9 of these general conditions of sale.

4.5 The receipt of the order does not bind the Seller until the Seller has sent the payment confirmation email with the order number as indicated in point 3.6.

4.6 The Buyer expressly grants the Seller the right to accept even only a partial order (for example, if not all ordered products are available). In such a case, the contract will be considered perfected with respect to the goods actually sold.

4.7 By accepting these contractual conditions, the Buyer expressly declares to make the purchase for purposes unrelated to any commercial or professional activity carried out.

5. Conclusion of the Contract

5.1 The Contract stipulated through the Site is considered concluded when the Buyer receives, via e-mail, formal order confirmation, with a communication (“Order Fulfillment Confirmation E-mail”). The Contract is concluded at the location of the Seller's registered office.

5.2 The order can no longer be canceled once, regardless of the payment method, the "conclude order" button has been clicked at step 3 of the Order. After this phase, returns can only be processed once the package has been received, as indicated in point 14.

6. Times and methods of delivery for purchases made within www.afroriccikids.it or other linked subdomains

6.1 The Seller will deliver the selected and ordered products according to the methods chosen by the Buyer or indicated on the website at the time of the goods' offer, as confirmed in the e-mail referred to in point 3.6.

6.2 Shipping times can vary from the day following the order up to a maximum of 30 (thirty) days from the confirmation of the same, as provided by current legislation. If the Seller is unable, for any reason, to make the shipment within said term, they will promptly notify the Buyer via e-mail sent to the address provided by the latter during the purchase procedure. Here is the link for information regarding shipping to Italy and European Countries: https://www.afroricci.com/it/shipping-types/.

6.3 Upon delivery, the Buyer is required to verify that: a) the number of packages delivered corresponds to what is indicated in the transport document attached to the shipped goods; b) the packaging is intact and not altered, including the sealing tapes if present. If the received goods do not match the order placed or ordered products are missing, the Buyer must report this discrepancy within 5 (five) days of receipt of the package by contacting the Seller directly using the appropriate customer service form (https://www.afroricci.com/it/custom/contatto/). The Seller may request appropriate descriptions and evidence to prove the discrepancy (e.g., photographs) and will respond positively to the Customer if it finds that the discrepancy is real and not attributable to the Customer. A partial return may also occur, involving only the incorrectly shipped products, provided they are intact and with their seals. If the Buyer requests a return for the incorrectly sent product and the shipment of the correct one, and the latter is not currently available, the Seller will proceed with a refund, and shipping costs will be borne by the Seller.

6.4 In the event that the delivered goods show any damage presumably caused by transport, the Buyer may refuse delivery and immediately notify the Seller, who will make the necessary claims to the shipping agent, arranging for a new shipment once the contested goods have been returned.

6.5 Should the Buyer decide to accept the goods upon delivery, despite the packaging being severely damaged and/or tampered with, in order to safeguard their rights, they must dispute the inadequacy of the packaging with the courier, by affixing the phrase "GOODS CHECK RESERVED DUE TO..." (indicating the reason for the reservation in question) on the delivery document, of which a copy must be kept, and then proceed to make an immediate report to the Seller.

7. Prices and Payments

7.1. All sales prices of the products are indicated at the web address https://www.afroricci.com/it/categorie/prodotti/ or another page available on the website, and are expressed in Euro.

7.2 The sales prices referred to in the preceding point include VAT and any other taxes. Shipping costs and any ancillary charges, if present, although not included in the purchase price, are indicated and calculated in the purchase procedure before the order is submitted by the Buyer and are contained on the order summary web page, as well as in the summary e-mail sent following the conclusion of the purchase procedure.

7.3 Any promotional offers are specifically indicated and marked within the site with the word "GIFT". To receive gifts, please refer to the specific section of the site with indications of spending thresholds for their receipt (https://www.afroricci.com/it/gifts/).

7.4 The Buyer guarantees the Seller that they have the necessary authorizations to use the payment method chosen for their Order at the time of placing the Order. Accepted payment methods: Credit card / PostePay; Scalapay; PayPal account; Amazon Pay; Bank transfer; Cash on delivery (+ €6.00) Satispay

7.6 All Orders are payable in Euros, including taxes and mandatory contributions. Any bank charges will be exclusively borne by the Buyer (even in case of refund).
The bank transfer must be made within 10 (ten) days from the Order – after which the order will be automatically canceled with simultaneous notification to the buyer via an automatic e-mail.

7.7 The ownership of the ordered products will remain with the Seller until the entire amount of the Order, including shipping costs, taxes and other mandatory contributions (where applicable), is fully paid by the Buyer.
All orders, before being processed, are subjected to authenticity checks directly by the relevant credit card issuing institutions, to protect the customer. If, for any reason, it is not possible to debit the due amount, the sales process will be automatically canceled and the sale will be terminated ex art. 1456 c.c. The Customer will be informed via an automatic e-mail communication.

7.8 Communications relating to payment and data provided by the Customer when it is made occur on dedicated secure lines and with all the guarantees ensured by the use of security protocols provided by payment circuits.

7.9 If you buy with Scalapay, you receive your order immediately and pay in 3 installments. You acknowledge that the installments will be assigned to Incremento SPV S.r.l., to related parties, and to their assignees, and you authorize such assignment.

8. Product Availability

8.1 The Seller ensures, through the electronic system used, the processing and fulfillment of orders without delay. For this purpose, it indicates in its electronic catalog, with the fastest possible updates, available and unavailable products, as well as an estimated order processing time.

8.2 If an order exceeds the available quantity, the goods not available at the time of the order will be automatically removed from the cart.

8.3 The Seller's IT system will confirm the successful registration of the order as soon as possible by sending the Buyer a summary e-mail, in accordance with point 3.6.

8.5 Regardless of product availability, for each purchase slot, an individual Customer cannot order more than 30 units of any single product.

9. Orders from Switzerland

9.1 For orders from customers residing in Switzerland, prices in the cart will be expressed in €. In the cart, the order subtotal is expressed in €, with VAT listed as ART.8 = 0% + shipping costs €25 + customs charges to be paid by the customer. The total payable will be expressed in €.

9.2 After selecting a Swiss delivery address, the selectable payment methods will be: credit card, PayPal, Amazon Pay. 

9.3 Gifts are always requestable (within the specified spending thresholds). 

9.4 For the withdrawal of Orders shipped to Switzerland, €50.00 will be deducted from the refund as a flat-rate reimbursement for customs and shipping costs. €50.00 will also always be deducted in the event of non-collection of the package in the cases referred to in art.16.

9.5 For anything not expressly indicated in this paragraph, please refer to the other contractual clauses.

10. Seller's Responsibility

10.1 The Seller assumes no responsibility for disruptions attributable to force majeure or unforeseen circumstances.

10.2 The Seller shall not be liable to the Buyer, except in cases of willful misconduct or gross negligence, for disruptions or malfunctions related to the use of the Internet network outside its own control or that of its subcontractors.

10.3 In case of disruptions related to the carrier, the Buyer must send a report to the Seller, who will proceed with appropriate contact with the Carrier. In case of loss of the package or other eventualities causing a missed or incorrect delivery, the Seller, in agreement with the Buyer, will proceed either with a refund or a new shipment of the order.

10.4 The Seller assumes no responsibility for any fraudulent or unlawful use that may be made by third parties of credit cards, checks, and other means of payment for the purchase of products, provided that the Seller can prove having adopted all possible precautions based on the best science and experience of the moment and in accordance with the ordinary diligence required.

11. Warranties and Assistance Procedures

11.1 The Seller is liable for any lack of conformity that becomes apparent within 2 (two) years from the delivery of the goods.

11.2 The Buyer forfeits all rights if they do not report the lack of conformity to the Seller within 14 days from the date on which the defect was discovered.

11.3 In any case, unless proven otherwise, it is presumed that any lack of conformity that becomes apparent within 6 months of delivery of the goods already existed at that date, unless this presumption is incompatible with the nature of the goods or the nature of the lack of conformity.

11.4 In the event of a lack of conformity, the Buyer may request, alternatively and free of charge, under the conditions indicated below, the repair or replacement of the purchased goods, a reduction in the purchase price, or the termination of this contract, unless the request proves objectively impossible to satisfy or proves excessively burdensome for the Seller. Products showing clear signs of tampering or damage caused by improper use or external agents not attributable to manufacturing defects are not covered by the warranty.

11.5 The request must be submitted in writing, via the customer service form to the Seller at https://www.afroricci.com/it/custom/contatto/; the report should describe the defect, possibly with photographs and videos, and indicate the date the defect was discovered. The Seller will reply to the Buyer – indicating if they are willing to proceed with the request, or the reasons preventing them from doing so – within 7 (seven) working days of receipt. In the same communication, if the Seller has accepted the Buyer's request, they must indicate the shipping or return methods for the goods as well as the estimated time for the return or replacement of the defective goods.

12. Seller's Obligations for Defective Products, Proof of Damage, and Compensable Damages

12.1 The Seller cannot be held responsible for consequences arising from a defective product if the defect is due to the product's compliance with a mandatory legal norm or a binding provision, or if the state of scientific and technical knowledge at the time the manufacturer put the product into circulation did not yet allow the product to be considered defective.

12.2 No compensation will be due if the injured party was aware of the product's defect and the danger it posed and nevertheless voluntarily exposed themselves to it. Likewise, defects resulting from the improper and/or incorrect use of purchased goods, from external causes (e.g., impacts, falls, etc.), from negligence, and from improper use are not attributable to the Seller's responsibility.

12.3 In any case, the injured party must prove the defect, the damage, and the causal link between the defect and the damage, also through descriptions, photographs, and means available to the injured party.

13. Buyer's Obligations

13.1 The Buyer undertakes to pay the price of the purchased goods within the times and in the manner indicated in this contract.

13.2 The Buyer undertakes, once the online purchase procedure is completed, to keep this contract received by e-mail attached to the purchase order confirmation.

13.3 The information contained in this contract has already been viewed and accepted by the Buyer – who acknowledges this – before the purchase confirmation, through electronic procedures.

14. Right of Withdrawal

14.1 According to the provisions of the Consumer Code, the Buyer may, within 14 (fourteen) working days from the date of receipt of the package containing the ordered goods, withdraw from the purchase contract by returning the received goods in their original packaging, without tampering with any warranty seal or simply opening and/or damaging the outer packaging itself.

14.2 The provisions relating to the exclusion of the right of withdrawal for certain categories of goods and services provided for in Article 59 of the Consumer Code are reserved. In particular, the right of withdrawal is excluded for goods sold "custom-made" and in cases where the sales service concerns the supply of sealed goods that are not suitable for return for hygienic reasons or health protection and have been opened after delivery (Article 59 letter e) Consumer Code). 

14.3 Pursuant to Article 67, paragraph 3 of the Italian Consumer Code, return shipping costs will be borne exclusively by the Buyer.

14.4 Please also note that packages sent freight collect will not be accepted.

14.5 The Seller will refund the customer the full amount already paid for the product within 14 days of receiving the return form containing the decision to exercise the right of withdrawal. The Seller reserves the right to withhold the refund until the goods have been received or until the Buyer has demonstrated that they have returned the goods.

14.6 For orders under €39.00, €5.40 will not be refunded as shipping costs. Furthermore, if the Order included free gifts and products, including "free samples," and these are not returned, €5.00 will be deducted from the refund.

14.6 The Buyer and/or the recipient of the Order must necessarily send an email with the request here https://www.afroricci.com/it/custom/contatto duly completed and signed as per instructions.

14.7 Products must be returned to the Seller in their substantial integrity, with their original packaging, accessories, instructions for use, and everything supplied with them, in conditions suitable for resale (refer to the exclusion causes in point 14.2.) If the returned products do not meet the above characteristics, the return will not be accepted.

14.8 The return of products will not be accepted beyond the legal term established for withdrawal and contractual cancellation.

14.9 The Consumer who exercises the right of withdrawal in accordance with the provisions will be reimbursed the sums already paid no later than 30 days from the date on which the Seller (or the service provider) became aware of the Consumer's exercise of the right of withdrawal.

15. Termination of Contract

15.1 Should one Party be in default with respect to the other regarding any of the obligations under this contract, the other Party may request its termination pursuant to Articles 1453 et seq. of the Civil Code, always reserving the right to claim damages.

15.2 Pursuant to Article 1456 of the Civil Code, the party intending to exercise termination shall notify the other party by sending a registered letter with return receipt or Certified Email (PEC), indicating the reason; the effects of termination shall commence from the date of receipt of the termination notice as evidenced by the receipt delivered to the terminating Party, and the Buyer shall be entitled only to the return of any sum already paid.

16. Failure to Collect Package – Contract Termination

16.1 Given that the collection of the product is a specific obligation of the Customer, at the time the Order is entrusted to the selected courier, the Seller will send a specific email informing the Buyer of the imminent delivery, also through the shipping link. The status of the placed order and the tracking link are always available by accessing your personal area.

16.2 The courier will make a first delivery attempt on the date indicated by the tracking. In case of failed delivery, a second attempt will be made, unless corrections or changes to the address are necessary, for which the Buyer must take action.

16.3 After the second unsuccessful delivery attempt, the package will be held by the Courier within the term established and indicated on the tracking page. Depending on the Courier, the hold can be released either by contacting them directly or by contacting the Seller's Customer Service.

16.4 Once the holding period expires, the Order is returned to the Seller, who will inform the Buyer that they may request a new shipment at their expense within and no later than 5 days from receiving the communication. This hypothesis does not apply in the case of cash-on-delivery purchases; in such a case, the order, once returned to the Seller, is immediately dismantled.

16.5 If the Order is not claimed even in this case, the Seller will communicate that the contract is terminated by right and will proceed to refund what was paid by the Buyer and to dismantle the package within and no later than 30 days from the sent communication; together with the refund, credited points will also be removed and used discount codes will not be reinstated.

16.6 If the Seller is unable to return the price paid due to incompatibility of the payment method used at the time of purchase with an automatic credit, they will ask the Buyer to provide bank details for the refund. After ten days without a response, the Seller will issue a shopping voucher equal to the value of the price to be refunded and send it to the Buyer's contact addresses. With the issuance of the voucher, the Buyer will have no further claims against the Seller.

17. Protection of Privacy and Processing of Buyer's Data

17.1 The Seller protects the privacy of its customers and guarantees the conformity of personal data processing with the provisions of privacy regulations under Regulation (EU) 2016/679 and applicable personal data protection legislation.

17.2 Personal, biographical, and tax data acquired by the Seller, as data controller, are collected and processed in the forms and according to the methods provided by the website's Privacy Policy and specific information notices.

18. Communications and Complaints - ODR Platform

18.1 Written communications addressed to the Seller and any complaints will only be considered if sent to https://www.afroricci.com/it/custom/contatto/. The Buyer undertakes to indicate their residence or domicile, telephone number, and email address to which they wish the Seller's communications to be sent in the website registration form.

18.2 Pursuant to Article 14 of European Regulation 524/2013, the Seller informs the Buyer that in case of dispute, they may submit a complaint through the ODR (Online Dispute Resolution) platform made available by the European Commission and accessible at the following link https://ec.europa.eu/consumers/odr/. However, the Seller invites the Buyer to use the channel https://www.afroricci.com/it/custom/contatto/ to directly resolve any issue.

19. Applicable Law and Jurisdiction

19.1 This online sales contract is governed by Italian law. For any dispute relating to the interpretation and execution of this contract, the Court of the place where the Buyer, as a consumer, has their residence shall have jurisdiction.

19.2 If any of the provisions contained in this online sales contract is considered invalid, void, or unenforceable for any reason, such provision shall be deemed separate and shall not affect the validity and enforceability of the other provisions.

Scope and Acceptance

These terms and conditions of purchase govern every order placed through this site and clearly define the relationship between customer and seller. Before completing a purchase, we invite you to carefully read all the information on this page. Accessing the services and placing an order implies acceptance of the indicated conditions, including any limitations or operational specifics. The purpose of this document is to offer transparency, protect both parties, and ensure a simple, secure, and consistent purchasing experience with current regulations.

Order, Payment, and Confirmation Procedures

To complete an order, it is necessary to follow the guided procedure on the site, accurately entering the requested data and carefully checking the final summary. Once submitted, the order is processed only after confirmation of product availability and successful payment, where applicable. Available payment methods may vary based on the service offered and are indicated in the relevant information sections. It is the customer's responsibility to ensure that all information provided is correct, to avoid delays, billing errors, or delivery problems.

Shipping, Delivery, and Availability

Shipping and delivery times depend on product availability, destination, and the selected courier. Any estimated times are indicative and non-binding, unless otherwise explicitly stated. In case of delays due to external causes, such as periods of high demand, logistical controls, or unpredictable events, the customer will be informed as soon as possible. If one or more items are not available, the seller may propose an alternative solution or proceed with a refund according to the established procedures. The goal remains to ensure reliable service and clear communication throughout the process.

Returns, Withdrawal, and After-Sales Assistance

Where applicable, the customer may exercise the right of withdrawal within the terms provided by law and according to the conditions indicated on the dedicated page. Returned products must be intact, complete with accessories, and adequately packaged to prevent damage during transport. Any requests for after-sales assistance, replacement, or refund must be submitted following the official instructions on the website, attaching the necessary information for a quick verification. Efficient support is an essential part of our terms and conditions of purchase, as it allows us to manage every request with fairness, promptness, and maximum customer attention.

Scope and Acceptance

These terms and conditions of purchase govern every order placed through the site and clearly and transparently define the relationship between customer and seller. Before completing the purchase, it is important to carefully read all the information provided, as placing an order implies full acceptance of the commercial conditions. These rules apply to products, services, and promotions, unless otherwise specified in individual product sheets or official communications. In case of updates, the online version prevails over previous versions and remains valid for orders placed after its publication.

Orders, Prices, and Payment Methods

Each order is considered confirmed only after the correct completion of the purchase procedure and the sending of the relative confirmation by the seller. The prices indicated are expressed in the expected currency and may include or exclude taxes, shipping costs, and other charges, as specified on the product page or in the final summary. The customer is required to carefully check the data entered before payment, as any errors may affect delivery or billing. Accepted payment methods are indicated at the time of order and must be used in compliance with the instructions provided.

Shipping, Delivery, and Processing Times

Product shipping takes place according to the times indicated in the order confirmation or on the dedicated information page, with the aim of offering a reliable and punctual service. Delivery times may vary based on product availability, destination, and the selected courier. Any delays due to external causes, such as holidays, weather conditions, or logistical problems, are not directly dependent on the seller but are managed with the utmost attention. At the time of delivery, the customer is invited to check the integrity of the package and promptly report any anomalies, so as to facilitate the correct management of the case.

Returns, Complaints, and Liability

In the event of a defective, non-compliant, or damaged product, the customer may submit a complaint by following the procedures outlined in these terms and conditions of purchase. Claims must be submitted within the specified deadlines and accompanied by useful information, such as the order number, a description of the problem, and, if necessary, photographic documentation. The seller carefully evaluates each report and proposes the most appropriate solution, which may include replacement, refund, or other forms of assistance provided for by applicable law. It is understood that the customer must use the products correctly and in accordance with the instructions received, to preserve their quality, safety, and functionality.